Credit Card Help

4nannies.com is Committed to a Secure Online Experience

4Nannies.com processes credit card billing over a secure link to VeriSign. VeriSign PayFlowPro systems process millions of transactions per month. CashRegister transactions are encrypted with leading-edge technology, for a safe, secure and private payment process. In VeriSign-based transactions, all financial information transmitted over the Internet is encrypted and digitally signed, using VeriSign's industrial strength combination of 3DES encryption and RSA public key technology. The VeriSign Merchant Connection Kit (MCK) establishes a direct Internet connection between 4nannies.com and VeriSign servers, which enables 4nannies.com to execute CashRegister commands "server-to-server," without browser intervention. This is one of the industry's most widely integrated e-commerce payment solutions, found in e-commerce packages offered by third party partners such as IBM, Microsoft, INTERSHOP, and Oracle.

ALL FEES ARE DENOMINATED IN US DOLLARS.

Cannot get your credit card payment authorized? Here are some of the most common problems:

• Name and/or billing address do not match your bank's records. We utilize address verification as a fraud prevention measure, and these addresses must match in order to obtain an authorization.
• Failure to provide or error matching the CVV - the 3 digit number printed in the signature area (reverse side) of your credit card. This is another important fraud prevention measure, requiring that the user physically have the card when registering. ++
• Mis-formatting of the expiration date. This must be entered as MM/YY only.
• Your credit card account has been restricted by your bank from internet transactions. This is becoming less common as e-commerce takes off, but if you do not habitually place credit card orders on the web, this could be the case.

A quick call to the customer service number on your card will let you discover just what the restriction or problem is. The returned error messages we receive from VeriSign are not always sufficient to pin-point the error.

We are available to assist you with credit card billing and other inquiries weekdays between 9 AM and 4 PM EST at 800.810.2611.

OUR GUARANTEE: 4nannies.com will GUARANTEE you that you will not have to pay any money related to unauthorized charges to your credit card account resulting from you transaction(s) with 4nannies.com.

The Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. In the unlikely event of unauthorized credit card charges resulting from your transaction(s) with 4nannies.com, we will GUARANTEE that 4nannies.com will reimburse your for the first $50 billed to you by your credit card company such for unauthorized charges to your account.

++ Online job sites have been the victims of employment fraud schemes targeting the job applicants. The fraudulent memberships are obtained using stolen credit card numbers - in one case traced back to sales from a craft fair in London. Thieves who obtain copies of sales slips DO NOT have the CVV, and the implementation of this measure has dramatically reduced the incidence of fraud.